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Returns


Kloudes Return Policy

 

For Returns Please Email: hello@kloudes.com

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Our 100 night trial serves as our return policy. We want to make sure you love your new topper so we give you 100 days from the time you receive it to test it out. If, within 100 days, you decide Kloudes isn’t right for you, we will schedule a pick up and provide you with a refund on your original form of payment. We're confident in the Kloudes topper and want you to love it as many customers do. If for some reason it's not right for you, we'll make the returns process as painless as possible. No bots here, you'll always get the help of a real person.

Returns
Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kloudes.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kloudes.com and send your item to: 1046 Princeton Drive Marina Del Rey California US 90292.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1046 Princeton Drive Marina Del Rey California US 90292

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


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