FREQUENTLY ASKED QUESTIONS – Kloudes icon-account icon-glass
Free shipping + 100 night trial

FREQUENTLY ASKED QUESTIONS


How does the 100 night trial work?

Our trial is 100% risk free. We want to make sure you love your new topper so we give you 100 nights from the time you receive it to test it out. If, within 100 days, you decide Kloudes isn’t right for you, we'll schedule a pick up for the topper to be donated and  we will provide you with a refund on your original form of payment. It's that simple. 


When can I expect to receive my order?

Orders are shipped within 24 hours (excluding weekends). We shop via FedEx Ground and you'll receive within 1-4 business days. 

What are the dimensions of KLOUDES toppers?

Kloudes Toppers fit standard mattress sizes:

Twin: 38" x 75" x 3” (97 cm x 191 cm x 8 cm)

Twin XL: 38” x 80” x 3” (97 cm x 203 cm x 8 cm)

Full: 54” x 75” x 3” (137 cm x 191 cm x 8 cm)

Queen: 60” x 80” x 3” (152 cm x 203 cm x 8 cm)

King: 76” x 80” x 3” (193 cm x 203 cm x 8 cm)

California King: 72” x 84” x 3” (183 cm x 213 cm x 8 cm)

What if my mattress has (indents, valleys, dips, etc..)? Will the KLOUDES topper help?

This was one of our main goals while developing our topper. Utilizing a Kloudes topper will help alleviate any mattress indents and provide support/comfort while extending your mattresses' life. Indents usually occur on the top 3 inches of a mattress or the "comfort layer". By adding the KLOUDES topper, you are essentially replacing the comfort layer of your mattress and alleviating any existing indent, valley or dip. The KLOUDES topper is a soft yet supportive alternative to replacing a mattress with indents. 

Do I pay for shipping?

We’ve got you covered! Shipping is always free at Kloudes. (With exception to international orders)

 

Do I need to pay tax?

Sales tax is determined and collected according to the laws of each state.

 

What is the return process?

Our 100 night trial serves as our return policy. If, for any reason, you decide Kloudes is not a good fit for you during the trial period, we'll schedule a free pick up and we will fully refund you on your original form of payment.

    

How do you ship KLOUDES Toppers? 

Kloudes Toppers are shipped ground via FedEx.

 

Do you ship outside of the US? 

Yes. Kloudes can be shipped internationally but all orders outside of the US will have an increase shipping rate applied.

 

Can you ship to an APO or a PO Box?  

Currently we are not able to ship to APO or a PO box.

 

I've received my KLOUDES topper, how long does it take to expand out? 

The topper will take 24-72 hours to fully expand out, however, you can sleep on the topper on the first night. We recommend opening the topper on the mattress and letting it air out and expand for few hours before making your bed. Sometimes, the Micro-Kloudes will bunch up from packaging so you will need to break up and smooth out the channels. It is easier to break up once the topper has been fully expanded. 

 

Do I need to use a mattress protector/cover with the Kloudes topper?

This is completely up to your preference. We know a few things from experience:

1. Waterproof protectors tend to be less breathable due to the chemical used to make the fabric waterproof. 

2. If you sleep hot, more layers will reduce the benefits of the cooling properties of the Kloudes topper. 

3. The Kloudes topper can not be machine washed and utilizing a mattress protector is a great way to protect the topper from getting dirty. 

 

Will the Kloudes topper work with a pillow-top mattress? 

The Kloudes topper will absolutely work with a pillow top mattress since it will provide a universal comfort for all mattress types. The one thing you need to keep in mind is the depth of your bed sheets to your current mattress. The Kloudes topper will add 3 inches and you would want to make sure that isn't too much for your sheets.

How firm is the Kloudes Topper? 

The simple answer is we consider our topper to be Medium-Firm.  For more specifics, please see below.

The density of the base layer is a 1.8LB gel infused air foam.

Firmness in foam could also be measured in ILD which stands for Indentation Load Deflection. In simple terms it is a measurement of how hard or soft a foam is. It is important to remember that in a mattress the ILD rating mainly is effected by the base layer which is almost always the firmest part of the mattress.

For our topper, it can be broken down into 2 parts. The 2" base gel infused air foam and 1" of Micro-Kloudes (shredded memory foam) embedded into the cover.

For the sake of ILD rating in our topper, we can only measure the 2" base gel infused air foam layer. This layer has a 10 LB ILD rating. It's not unusual for the rating to vary between 8-12. The benefit of air foam (which is a patented composition of memory foam injected with air) is it's not temperature sensitive. This is good for your case because when the weather is hot, memory foam will get softer and harder when cold. Not with air foam, it will not fluctuate in firmness.

Lastly, the quilted cover embedded with Mirco-Kloudes adds a very unique feel. The channels cradle your body for a support and the organic cotton blend cover is very soft. 

How do I care for my KLOUDES topper? 

Spot-clean any soiled areas with a cloth dipped in a mild sudsy solution. Rinse with a damp cloth. Allow the topper to air dry completely before putting it back on the bed.

Does the topper stay cool?

While the KLOUDES topper is not necessarily cool to touch, it is extremely breathable so it will not retain any heat. It's created with a patented type of memory foam called air foam. Just like the name, it's a patented type of memory foam that is injected with air so it allows it to be extremely breathable compared to regular memory foam. Also, unlike traditional memory foam, air foam is not temperature sensitive meaning when it's hot it won't go soft and make you sink in. On the other hand, when it's cold, it won't turn into a brick.

When it comes to sleeping hot, there are a variety of factors more important than the topper such as covers, sheets, and your pillow.

 

Will my sheets fit? 

The topper will add 3 inches so you need to make sure that the pockets of your sheets still have an extra 3 inches. A quick way to test is while your sheets is still on mattress, put your thumb up a corner pocket and see if there’s room to stretch.

 

Do you make a short queen for a motor home or RV?

We don’t carry short queen at the moment which runs at 60x75. We do have a lot of customers who purchase a full which is 54x75 to use in place. If centered, it’s about 3 inches short on each side but you will get added comfort/support to usually not so comfortable RV beds.